Privacy Policy
Information we collect
We collect personal information that you provide directly, such as:
- Name
- Email address
- Payment information (processed through third-party services such as Stripe and PayPal)
- Booking details (dates, type of unit, etc.)
In addition, we may automatically collect data such as browsing information (IP address, device type, operating system, etc.) through cookies and similar technologies.
How we use your information
We use your information to:
- Processing and confirming bookings
- Manage your stay
- Improving our services and the customer experience
- Send communications regarding bookings, promotions and updates
- Complying with legal obligations
Data sharing
We do not sell your personal information. We may share your information with:
- Service providers (e.g. payment systems, hosting services) who help us operate our website and provide services.
- Legal authorities, if necessary, to comply with the law.
Data security
We have implemented appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
User rights
The user has the right to:
- Accessing your personal information
- Request the correction of inaccurate information
- Request the deletion of your personal information, subject to certain exceptions
- Withdraw your consent to the use of data, where applicable
To exercise these rights, please contact us using the information provided below.
Cookies
We use cookies to improve the user experience on our website. You can adjust your browser settings to refuse cookies, but this may affect your browsing experience.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via our website or by email.
What are cookies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They help the website recognise your device and improve your browsing experience.
Types of cookies used
We use the following types of cookies:
- Cookies Required: Essential for the functioning of the website, allowing you to navigate and use its functionalities.
- Performance cookies: They collect information on how visitors use the website, helping us to understand which parts are most popular and to improve our content.
- Functional cookies: They allow the website to remember the user's preferences and personalise their experience.
- Advertising cookies: Used to show relevant adverts based on the user's interests and measure the effectiveness of advertising campaigns.
Third-party cookies
In addition to the cookies we use, third parties (such as analytics and advertising services) may also place cookies on your device. We do not control these cookies, so you should consult the privacy policies of the third parties for more information.
Managing cookies
You can control and manage cookies in various ways:
- Browser settings: Most browsers allow you to refuse cookies or delete cookies that have already been stored. See your browser's help menu for more information.
- Option to delete cookies: You can refuse advertising cookies using the opt-out tools available on advertising websites.
Changes to this cookie policy
We may update this Cookie Policy from time to time. We will notify you of any changes by publishing the new policy on our website. We recommend that you review this policy periodically to stay informed about how we use cookies.
Contact
If you have any questions about this Cookie Policy, please contact us:
- Email: geral@alturadamare.pt
- Telephone: +(351) 962 355 579
- Address: Rua D. Pedro IV - Ed. Almada, 8950-411 Altura
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